Respond to the accusation by responding to the part of the accusation
you feel is reasonable. For example….”yes, sometimes when I get busy it
feels like I don’t care”. Own the accusation. This de-escalates
conflict.
You don’t have to agree 100% that you are not caring but own that at times it may seem that way to others.
http://www.kweykway.ca/blog/responding-effectively-to-accusations
Keeping a bucket list
1) NCAW
2) NCCINYB
3) NHIDW
4) NI
5) UP
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